Welcome to "JUST THE PETS.COM"**Please register your email, it will be worth it, 25% off all your orders forever. How can you beat that.**Our brand new all year round Christmas store has now opened look in the menu for (Just The Christmas). **If you can not find what you are looking for please ask, if we do not have it we will try and get it, within 8 hours.**Please change your currency/location if outside the United Kingdom, shipping is free worldwide.**If ordering clothes from the Just The Clothes section please remember to order the correct size, we do recommend you go up a size or more, please refer to our Clothing Conversion Charts.** Please note JUST THE PETS.COM, DOES NOT SELL ANIMALS, please adopt.**Every item sold in Just The Humans & Just The Clothes is animal related & we mean everything.**Just The Electronics, has some seriously cool gadgets check them out, what are you waiting for?**Have fun shopping with us & come back soon.

Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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