2. Please allow 0.5-2cm measuring deviation due to manual measuremen
Welcome to shop!
We will reply you as soon as possible!
Locking refers to the protection of the edge of the mouse pad
Lock the color of the edge and we will match the color of the mouse you ordered
We will be based on the color of your image
To choose the color of overlock 1) we accept alipay, western union, TT.All major credit cards are accepted through the secure payment processor ESCROW
2) payment must be made within 3 days after the order
3) if you can’t checkout immediately after auction is completed, please wait for a few minutes and retry payments must be made within 3 days.
Deal with order promptly after payment confirmation.
We only ship the confirmation order address Your order address must be in line with your delivery address.
4. transportation time is provided by the carrier, excluding weekend holidays Transit time may vary, especially during the holiday.
5. if you do not receive the goods within 30 days after the payment, please contact us We will track the goods and reply to you as soon as possible.Our goal is customer satisfaction!
7. due to the inventory status and time difference, we will choose to deliver from our first available warehouse for quick delivery.
1. you have 7 days to contact us, within 30 days from the date of receipt of the return If this item is occupied for more than 7 days, it is deemed to be in use and we will not refund your refund or replacement feeThere is no exception! The seller and the buyer are responsible for half of the freight
2. all returned items must be in the original package. You must provide the shipping tracking number, the exact reason for the return, and your baby number
3., we will refund your full amount of the award. After receiving the original condition of the commodity and packaging all the components and accessories, the buyer and seller cancel the transaction from aliexpress at AFTER BOTHAlternatively, you can choose to change
If the product is not an advertisement, we will bear all the transportation costs
1.12 months, manufacturer limited warranty, defective items (not including damage and / or misuse of items after receipt) The accessory has a 3 month warranty
2. the defective items must be reported and returned in the original packing during the warranty period (if possible) You must tell us what is the defect and give us your order numberWe will not repair or replace expired warranty
You agree to all of the above policies listed on the order of aliexpress!
We maintain high standards, strive for 100% customer satisfaction!Feedback is very important we ask you to give us a neutral or negative feedback before contact us immediately, so that we can satisfactorily address your concerns.
If we don’t know them, could not solve the problem!
Product quality acceptance standard .
(1) the manufacturer shall provide the documents according to the purchaser, the file mode should be converted to the CMYK color printing.
1, we will be in strict accordance with the document color standards in CMYK printing, color printing deviation 10% is a normal phenomenon, a batch of goods there will be a different number of tones, this situation is inevitable,
Customer long-term cooperation, with documents, different printing, the color is slightly different.(Note: old customer, please send us some products And we, in accordance with the previous color printing, color printing, such as not in accordance with the previous color, we color. Again, it will be slightly different from the first color).
Colour items shall be subject to the national press and publication standards.
The color of demanding customers, we recommend that you verify the samples before.
(2) due to rubber expansion and contraction: the material thickness deviation is positive or negative 0.15 millimeters, small size, length, width, positive and negative deviation of 2-3mm Keyboard extension pad 2-3 cm different, are normal phenomenon, we strictly follow the standard size die-cutting machine, so that rubber products may sometimes appear in size
(3) rubber smell problem: there is no taste, not rubber, our factory production of rubber mouse pad Non-toxic,
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.